Terms and Conditions of Sale

Terms & Conditions of Sale with DiscoverLasers.com

WARRANTY:

We are an authorized independent distributor of Quantumwave Inc., with Distributor ID#11263. We have been sharing the Scalar Wave Laser products for over 16 years. They continue to be as unique and advanced today as ever, due to patent pending scalar wave technology, advanced frequency capabilities, user programmable options, portability, expandable probe and pad capabilities and blended light features that are not available in other lasers. All items sold by Discover Lasers LLC and DiscoverLasers.com carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer within the first 30 days. After the first 30 days the manufacturer warranty is in full effect and if any product service or repair is needed, the manufacturer warranty will come into play and take care of the customer for parts and labor. After the warranty expires, service will still be available and for a nominal fee of just $200 nearly anything can be repaired (at the manufacturer’s discretion). 

Our customer service and support is ONLY for customers who purchased lasers from us directly. For help call 808-870-0348 or Contact Us Via Email

Welcome to Discover Lasers LLC
A Therapeutic Laser Distribution Company and Reputable Online Cold Laser Supplies and Equipment Store Since 2008.

We are dedicated to your success.
For Sales and Support with Scalar Wave Lasers please call toll 808-870-0348 to speak with 20+ year laser specialist, Mr Kalon Prensky.

DiscoverLasers.com

Discover Lasers LLC
1215 S Kihei Rd
Ste O PMB 804
Kihei, HI 96753

Toll Free Phone 1-800-575-7963
Local Phone 1-808-870-0348

SHIPPING POLICY:
Discover Lasers LLC offers free shipping in the US on all purchases over $300, except for extra heavy products or at our discretion in unique circumstances. Shipping time depends upon product(s) ordered. Most items are in stock and will be shipped via Insured UPS or USPS with signature required, for your protection. You can expect arrival with our free shipping program within one week. If an item is wanted sooner, overnight and next day options are sometimes available with specific products for a fee. Please ask your sales person. If you are from another country please request a shipping quote as prices vary, however, we often can provide free shipping for International orders as well. Items that are refused or cancelled after the item is shipped and before it arrives at your location will incur a minimum 5% refund fee plus any shipping costs (shipping to and from your location), even if free shipping. These fees will be deducted from your refund.

CANCELED ORDER POLICY:
When a customer purchases a laser or other product through one of our websites and then changes their mind after the batch has closed and the funds have been processed by the credit card company, a non-refundable 3% fee is charged. Consequently, we reserve the right to issue a refund minus 3%.

RETURNS – REFUND POLICY:
All items sold by Discover Lasers LLC carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer within the USA and Canada. A money back guarantee is not offered or available for customers outside of the United States due to the complexities of dealing with international borders and Covid-19.

Many items* are available with a 30 day money back guarantee or trade-up option if deemed necessary. If for any reason you are not completely satisfied with your order, simply call within 30 days of purchase date for a return authorization number and return your purchase in re-salable condition with all accompanying accessories and paperwork. A 15% restocking fee is all we charge. In order to qualify for the refund, the request must be made within 30 days of placing the order, the item must be in “like new” condition, meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original packaging, literature, manuals, bags, etc. A customer must contact us within 30 days of ordering the product in order to receive a valid RA# and then put it in the mail within 1 week of receiving the RA#. 

Please call for a return authorization number, which must be written on the return label only, when shipped back.
Please include your order number or a copy of your receipt and reason for the return. Please provide Discover Lasers LLC with a tracking number upon shipment so that we can know to keep an eye out for it to arrive. It is highly advised to send the product back via a traceable method such as UPS or Fed Ex or USPS Priority. Discover Lasers LLC is not responsible for lost or damaged items sent back by a customer.

Packages sent without the RA number may be refused. 
We do not accept requests for returns of any item more than 30 days after order date. We do not issue refunds for non-qualifying items. The customer is responsible for return postage on all returns unless defective or damaged. Customer is responsible for loss or damage during shipping returns. We recommend all return packages be insured. Items that are requested for return more than 30 days after order placed will not be refunded. Damaged or defective items that you receive damaged due to shipping or that are defective due to factory fault will be promptly exchanged. Please note that if you wish to exchange items that are not defective or damaged, a processing fee or shipping fee may apply.

PACKING AND SENDING YOUR RETURN:
Only items that are in “like new” resalable condition may be returned when approved. Simply wrap the package securely in its original packaging, making sure to include all items and accessories. For your protection, we highly recommend that you adequately insure the item you are returning. Please call to get a return authorization number (RA#), include a note indicating the reason for your return and include the packing slip or receipt with your return. Please ship it back via UPS, Fedex or USPS Priority Insured Mail with a tracking number so that you have proof of delivery. Please include a copy of your invoice or packing slip and if you do not have your packing slip or invoice, please indicate the reason for your return on a separate piece of paper including your name and contact info and send the package to the following address:

Ship Returns via UPS, Fedex or USPS Priority or Express Mail:
Returns RA#_____ Discover Lasers LLC

Discover Lasers LLC
1215 S Kihei Rd
Ste O PMB 804
Kihei, HI 96753

All returns must include RA Number, a copy of your receipt and the reason for the return. Packages sent without Return Authorization Number may be refused. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of receipt of your item.
* A 15% restocking fee applies for items authorized for return within 30 days of order, with RA#, to the following products: Scalar Wave Lasers and probes only. QiFi, Scalar Laser Wellness Pads and Portals are non-refundable, but will be exchanged if found to be defective within the first 30 days.

INTERNATIONAL ORDERS

FOR ORDERS OUTSIDE THE USA & CANADA, we do not accept credit cards, but we do provide bank wire transfer info upon valid order request. All ORDERS shipped to any country outside of the USA, do NOT include any customs charges, duty charges or tax/VAT fees, which your country may charge you prior to handing over your item. To find out what your charges may be you will need to contact your local customs office. Discover Lasers LLC and its subsidiaries are not responsible for these charges. The customer will be responsible for all custom duty &/or tax/VAT charges and any local and federal taxes that may be added to the shipment. Customers who decline to pay any custom duty charges will be automatically charged this rate if Customs bills Discover Lasers LLC.

Orders Outside the USA: Credit cards will not be accepted on all orders originating outside of North America. If free shipping is not available, Discover Lasers LLC will email you the extra shipping price that will be charged to you, for your approval, before we ship your item to you. 

We are restricted from doing business in Nigeria, Singapore and Indonesia. Foreign orders require payment via telegraph or wire transfer prior to shipment of merchandise. For more information call us Toll Free 1-800-575-7963, or locally at 808-870-0348 or Contact Us Via Email

LIMITED LIABILITY:

Discover Lasers LLC, DiscoverLasers.com, its members, owners, directors, employees, agents and information providers shall not be liable for any damages that may occur through use of this website of products provided through it. Use of the website signifies that the user takes full responsibility for their own actions, holds harmless, and assumes all liability in the rare case of any direct, indirect, incidental, special, consequential or punitive damages arising out of your use of or inability to use the website. These limitations shall apply wether the asserted liability of damages are based in contract (including, but not limited to breach of warranty), tort (including, but not limited to negligence) or any other legal or equitable grounds.

NOTICE TO HOLD HARMLESS:

In no event shall Discover Lasers LLC, DiscoverLasers.com, its members, owners, directors, employees or agents be liable for any indirect, special, incidental or consequential damages resulting from the use of any laser or light therapy product or system sold by Discover Lasers LLC and DiscoverLasers.com

COPYRIGHT:

All design, video, text, images, graphics, audio and other works are copyrighted works of Discover Lasers LLC and DiscoverLasers.com. Any redistribution or reproduction of any materials herein is strictly prohibited without the written consent of Discover Lasers LLC. Among other activities, you agree not to engage in the practices of “screen scraping,” “database scraping”, or any other activity with the purpose of obtaining lists of users or other information. You agree that you will not use this website in any manner that could damage, disable, overburden, or impair the use of DiscoverLasers.com

WEBSITE DISCLAIMERS:

The information throughout DiscoverLasers.com is provided “AS IS”, “AS AVAILABLE”, and all warranties, express or implied, are disclaimed. The information may contain errors, problems or other limitations. We are not liable for any indirect, special, incidental, or consequential damages (including damages of loss of business, loss of profit, litigation, or the like). We provide this website and information with the understanding that such limitations are necessary. No representations, warranties or guaranties are made whatsoever as to the accuracy, adequacy, reliability, currentness, completeness, suitability or applicability of the information to a particular situation.

DISCLAIMER REGARDING OUTSIDE HYPERLINKS:

This website contains links to other websites on the Internet. Such links are not endorsements of any products or services in these websites, and no information in such website has been endorsed or approved by Discover Lasers LLC and DiscoverLasers.com